Delivery Information
At OZPure Collagen, we are committed to delivering your orders in a timely and efficient manner. Below is important information regarding our shipping and delivery processes.
1. Shipping Locations
We currently ship to addresses within Australia only. Please note that shipping times and costs may vary based on the destination.
2. Shipping Methods and Costs
We offer the following options to meet your needs:
- Standard Shipping: Delivery within 3-7 business days.
Shipping costs are calculated at checkout based on your selected shipping method and destination.
3. Order Processing
3.1 Processing Time: Orders are typically processed within 1 business day. Processing times may be extended during peak periods or due to unforeseen circumstances.
3.2 Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This email will include your order details and an estimated delivery date.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
5. Delivery Timeframes
While we strive to meet the estimated delivery times, actual delivery may vary due to factors beyond our control, such as weather conditions, customs inspections, or carrier delays.
6. Delivery Issues
6.1 Incorrect Address: Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
6.2 Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at support@ozpure.au. We will work with the carrier to resolve the issue and ensure you receive your order.
8. Changes to Delivery Information
If you need to change your shipping address or delivery details after placing an order, please contact us as soon as possible at support@ozpure.au. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
9. Contact Us
If you have any questions or concerns about our delivery policies, please contact us at:
OZPure Collagen Email: support@ozpure.au